How to Manage DX Expectations in 2024

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Research confirms that digital transformation (DX) initiatives will remain a business priority indefinitely.

Jan 23, 2024

Business Continuity

Procuring, deploying and securing technologies for communicating and collaborating through an array of devices at any time from any place will continue to determine success or failure on multiple operational fronts for organizations of all types and sizes.

Yet, those same surveys indicate that less than half the business leaders pursuing DX programs are satisfied with the outcomes so far. One study showed a third of executives believe their DX efforts failed to achieve desired outcomes. Another study revealed more than 40% of execs feel DX results disappoint.

How can you and your team avoid this DX disillusionment? We recommend managing expectations this way:

Let go of past IT – The dizzying pace of change across the spectrum of technologies means what worked yesterday may not work so well tomorrow. In a figurative sense, an adaptive mindset that’s open to continual improvement facilitates success. And accepting a routine of repetitive refinement is a literal advantage – especially in an era of relentless cybersecurity threats.
Remain calm and carry on – Disruptive technologies emerge in waves that will wash over your entire tech infrastructure eventually. Are you prepared, for example, for every way generative AI will impact IT operations? Probably not. But you can manage them as they come, nonetheless.
Empower your people – Humans are the pivotal factor in DX performance. Build systems around them.

We’ve been helping companies manage DX for more than a decade. Call us to help yours.