How to Spot MSPs that Excel at DX

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Per CompTIA’s latest IT Industry Outlook, six of 10 technology polled listed workforce productivity as the highest priority for digital transformation (DX) initiatives.

Jul 16, 2024

Cybersecurity

Per CompTIA’s latest IT Industry Outlook, six of 10 technology polled listed workforce productivity as the highest priority for digital transformation (DX) initiatives.

And those same business executives increasingly are looking to IT managed services providers (MSPs) for help with DX processes. CompTIA researchers found that, after repairing and maintaining existing tech infrastructure, companies want MSPs for strategic support when procuring, deploying and securing new technologies, such as consulting and advisory services.

Demand for this type of service from MSPs is growing fastest in the small- to medium-size business (SMB) sector. Why? Two reasons:

  • Statistics from the Small Business Administration (SBA) show that these organizations represent as much as 99% of all U.S. companies.
  • DX can provide an edge to SMBs without access to the depth of funding and technological resources available to competitors operating at an enterprise scale.

How can SMB leaders spot an MSP that excels at supporting DX? Look for these three markers:

  • Full Scale – Anytime/anywhere access to technology infrastructure is the norm in today’s digital business environment. Your DX MSP must have an organization capable of operating wherever your company’s workers are operating.
  • Complete Spectrum – Your employees work in corporate facilities and at remote locations ranging from home offices to corner cafes. Your DX MSP must support the secure cloud infrastructure to keep them working from any and all those places whenever they choose.
  • Comprehensive Scope – We offer Virtual CIO Services (vCIO) to provide a management backbone for your full-scale, complete, comprehensive IT services:

    • Crafting a technology roadmap
    • Assessing tech risks
    • Charting deployment plans
    • Lending insight to vendor management
    • Providing budget guidance


How to Spot MSPs that Excel at DX